Instructor - Speaker

Topics

​​Customers
Exceptional Customer Service
Separating The People From The Problems
Communication
Effective Telephone Communication
Email Etiquette
Powerful Presentation Skills
 Conflict
Conflict Management & Resolution

Dealing With Difficult People
Keeping A Lid On Workplace Anger & Negativity
Mediating Disputes & Negotiating Agreements
Executive Management
Better Business Writing
Bouncing Back From Burnout
Cultivating A Respectful Workplace
Performance Appraisal & Evaluation
Receptive Listening Techniques
Successful Negotiating & Closing Styles
Interpersonal Workplace Relationships 
Appreciating The Mission Of A Team
Strategic Group Dynamics
Diversity Is More Than A Color
Talking About My Generation

​Self Employment & Home Based Business

​Creating Custom Business Documents

Entrepreneurs, Small Business & Customer Service

How To Establish & Operate A Home Based Business

​Pricing It Right or Losing Your Shirt

Successful Sales Methods

​Computers, Tablets & Smart Phones
Apple: iPad & iPhone: Pages, Numbers, Keynote, iMovie, Apps & Settings
Specialist in Microsoft Software & Windows Operating Systems
Microsoft Office; Word, Excel, PowerPoint, Publisher, One Note & Outlook

Private, group or seminar trainings sessions are conducted  at
Beginner, Intermediate or Advanced levels

and are offered in 1-4 hour formats.

Original Presentations - Printed Handouts For Retention

For topic descriptions, fees and training schedules,
​please contact me to discuss the details of your event!

 

Areas Of Expertise