Topics
Customers
Exceptional Customer Service
Separating The People From The Problems
Communication
Effective Telephone Communication
Email Etiquette
Powerful Presentation Skills
Conflict
Conflict Management & Resolution
Dealing With Difficult People
Keeping A Lid On Workplace Anger & Negativity
Mediating Disputes & Negotiating Agreements
Executive Management
Better Business Writing
Bouncing Back From Burnout
Cultivating A Respectful Workplace
Performance Appraisal & Evaluation
Receptive Listening Techniques
Successful Negotiating & Closing Styles
Interpersonal Workplace Relationships
Appreciating The Mission Of A Team
Strategic Group Dynamics
Diversity Is More Than A Color
Talking About My Generation
Self Employment & Home Based Business
Creating Custom Business Documents
Entrepreneurs, Small Business & Customer Service
How To Establish & Operate A Home Based Business
Pricing It Right or Losing Your Shirt
Successful Sales Methods
Computers, Tablets & Smart Phones
Apple: iPad & iPhone: Pages, Numbers, Keynote, iMovie, Apps & Settings
Specialist in Microsoft Software & Windows Operating Systems
Microsoft Office; Word, Excel, PowerPoint, Publisher, One Note & Outlook
Private, group or seminar trainings sessions are conducted at
Beginner, Intermediate or Advanced levels
and are offered in 1-4 hour formats.
Original Presentations - Printed Handouts For Retention
For topic descriptions, fees and training schedules,
please contact me to discuss the details of your event!
Areas Of Expertise
...Designs & Consulting