Conflict Management

CONFLICT MANAGEMENT & WORKPLACE NEGATIVITY

The focus of this seminar/workshop is to isolate and identify areas of conflict and develop strategies to minimize their negative effects on the workplace. 

When team members harbor a negative overall viewpoint of their workplace, it results in slow or no business growth, good people leaving and general disharmony among the staff. 

This training will demonstrate a framework of concepts that are designed to alleviate the tension within the team by addressing the most common areas of discord. 

Methods for improved communication will be introduced in a role-play exercise that demonstrates the techniques presented during the training workshop.

• Gain insight into the damaging effects of negativity within your place of business.

• Learn the skills required to build strong teams and interpersonal relationships.

• Identify the dangerous signs of toxic attitudes, negative behaviors and disgruntled team members.

• Master the techniques used to conduct mediation and accomplish resolution.

• Redefine the parameters of acceptable behavior within your workplace!

This workshop is conducted using a multi-media, PowerPoint presentation.  Attendees receive a complete handout as well as a laminated summary card for handy future reference and retention of the training techniques.

Student Comments from Seminar Evaluations:

"She's one of the best instructors I've ever had and I'd love to have a class with her again".

"I have taken many classes in the past few years and this class was by far the best. Lisbeth was a wonderful teacher. It was very informative and useful".

"More people need to take this course and learn how to improve their attitude".